Refund and Cancellation Policy

Paid subscriptions are one-off purchases and are not renewed automatically.

When your subscription term ends, you will continue to enjoy the features of the paid plan until the end of the current term, after which your account automatically reverts to the free plan.

If you do not wish to continue, simply do not renew your subscription — and no additional charges will be levied on you.

To end your subscription before its term expires, or for any query, please contact our technical support team, which will review your request manually.

You are entitled to request a full refund within 14 days of the date of your first subscription (under the Egyptian Consumer Protection Law).

Once 14 days have elapsed, the subscription fee for the current term can no longer be refunded.

Where a substantial part of the paid services and features has been consumed before the refund is requested, the right to a refund may be forfeited, on the grounds that the service is digital and has been used.

If a technical problem prevented you from using the service, you can contact technical support so that your case can be assessed.

Refund requests are reviewed and processed manually by our team within 7-14 business days.

To request a refund, please follow these steps:

• Open the website or the app and go to "Technical Support".
• Create a new support ticket and choose the type "Refund request".
• State the reason for your refund request and any additional details.
• Our support team will review your request and respond within 48 hours.

We may agree to a refund outside the 14-day period in the following cases:

• A duplicate or incorrect charge was levied on you.
• You were unable to access the service for an extended period because of a problem on our side.
• We cancelled the service in its entirety.

Subscriptions are not renewed automatically — your subscription is a one-off purchase for a fixed term (one month or one year).

A reminder notification will be sent 3 days before your subscription expires, to inform you that renewal is available.

To renew your subscription, you can purchase the same plan or upgrade your plan from the pricing page in the browser.

When the subscription term ends without renewal, your account automatically reverts to the free plan, with no additional charges.

You can upgrade from a lower plan to a higher plan at any time, on payment of the fee for the new plan.

When you upgrade, the new subscription term starts on the date of the upgrade, and no refund is calculated for the days remaining in your current subscription.

When you downgrade to a lower plan, the new plan will apply from the start of the next subscription term.

For any questions about the Refund and Cancellation Policy, contact us at [email protected] or through the technical support section on the website or in the app.